LIVE WEBINAR

September 2, 2021 1:00 PM

EST

The Role of Customer Success In Big Tech

How to identify and leverage your transferable skills to break into tech (and maybe even find your passion)

In this School16 event, hear from Michael Herman as he shares his impressive journey from economics major to Microsoft consultant—straight out of college, with no experience or background in tech.

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What You'll Learn.

How important developing and leveraging transferable skills can be when seeking new opportunities

How to navigate an early tech career and go about transitioning to an enterprise tech company

What brought about Michael's passion for customer advocacy and the customers’ impact on big tech

Michael Herman supports a portfolio of retail/CPG customers in the Northeast as a Customer Success Account Manager at Microsoft. Before his role in customer success, Michael was a CRM consultant for Microsoft's Dynamics 365 platform, starting just after his 2015 graduation from Cornell University. Michael is also pursuing an MSW at Yeshiva University, sits on the board of nonprofit Gift of Adoption's NY Metro-area chapter, and acts as an advisor to the Seton Hall University Stillman School of Business.

About the guest